Electronic Document Delivery (ESP/EBPP)
iDEL™ provides custom Internet Document Delivery and Electronic Statement & Bill Presentment. Companies with a billing cycle can take advantage of this technology by making statements available online. This significantly improves Customer Service levels allowing users access to information in seconds, 24hrs a day, thus making it faster, easier and more convenient for individuals.
Faced with the challenges of rising costs and increasing competitive pressure, Companies are constantly striving for higher efficiency within their expensive document processes.
Distribution of Statements, Invoices, Purchase Orders, Remittance Advices, Payslips, Confirmations and other business documents -including paper, printing, fulfilment, mailing, postage etc - often accounts for more than 90% of distribution costs. Add postal delays and avoidable telephone enquiries, and the overall cost of document distribution can have a major impact on the bottom line.
Many organisations have invested huge sums in developing their core legacy and ERP business applications that produce their mission critical, customer facing transactional documents. These applications have become inflexible to the extent that they are unable to deliver electronic documents efficiently through the new e-channels.
With no need to modify existing applications, or impact existing IT infrastructure, it is now possible for Companies to reap the wide range of substantial operational and financial benefits
by adopting iDEL - Intelligent Electronic Document Delivery. iDEL provides the capability to deliver Customer, Supplier and Employee facing documents, electronically and securely, without changing existing IT infrastructure.
As Customer or Supplier adoption rates for full electronic document delivery
inevitably differ, iDEL supports the ability to dynamically deliver
print, fax, secure electronic and mobile or PDA delivery mechanisms - Intelligent Document Delivery.
Benefits
- Operational cost savings on administrative functions (printing, postage etc)
- Improved customer service
- Reduces the demand for statement reprint requests as customers are able to view on line reducing the administrative overheads
- Keep your customers up to date with corporate news and current promotions by linking iDEL to customer website
- Reduce DSO (days sales outstanding)
- Secure archiving of documents
- Full audit trail & traceability
Click here to request more information